Wheel Of Learning

Let's try this for the dozenth time... We have been having issues with our internet provider, Comcast. We think it is only the fact that we cannot send messages from our e-mail accounts. We have been able to receive messages though. Comcast support has been called a few times and they still don't have it fixed. I think the first call was this past Tuesday (now Saturday). We were told that they needed to escalate the issue which basically means that some one that knows more than them needs to work on it and that the issue would be resolved in 24 - 72 hours. Well, a call was made at about the 48 hour mark because we could still not send messages. When I called, they said that Amy's was working and that they had called to let us know. No, they didn't. I was home all day that day and there were no messages, etc. As a matter of fact, Amy's e-mail didn't work either. They also noted that my e-mail address wasn't being worked on either even though when I called after Amy called on Tuesday, I didn't get added to the notice... While they were working doing whatever they were doing, they offered to save me money because they have phone service. I politely told them that I wasn't interested because I may be taking my business elsewhere because this wasn't the first time that we have been having issues. With Amy taking an online class, her internship, etc. where things need to submitted by specific dates and times, we can't be having a service that you don't know if it is working or not. He was still dumb enough to ask, "so you don't want the service?" The dummy tried again later. Here we are, another 48 hours after two more phone calls and our service still doesn't work and we have not received any updates like they offered and we accepted. Comcast customer service and support seems to be less than competent... Oh, we have not been able to send messages for what we think is about 3 weeks now. So, I guess we can't be upset if you haven't responded now can we... ;)!

Anyway, I am trying to updload this video again... Jacob was pretty tired, but wanted to play. It was one of those times where he is crying because he is tired, but cries because you pick him up as he turns to try and play some more. Only moments after this video ends, Jacob is crashed on my chest for an hour and 45 minutes.

Yeah!!! It finally worked. Let's hope I can keep posting videos. I think there are a few more to share... I am not going to push my luck right now though. I will loading another one tomorrow...